How long will it take to receive my order?
Normal delivery time is 7-10 days. However, we do offer a Express delivery option which guarantees your order will ship on the next business day via expedited delivery service. The Express option would be delivered to you in approximately 2-3 days from order date.
What type of guarantee do you offer?
We guarantee you’ll love your bracelet or your money back. No questions asked. If you are not happy with your order, return it for an exchange or refund any time within 1 year from the date of purchase. If there is a problem with your bracelet related to workmanship or quality issues, we will repair or replace the item free of charge. (Express shipping charges are not refundable.)
What is the quality of your bracelets?
Our birthstone bracelets are made with only high quality materials; .925 sterling silver, 14K gold filled beads, freshwater pearls, handmade Bali silver beads. We use 49 strand wire which is the strongest beading wire available. We use wire guards on all clasps to strengthen the friction points.
How do I figure out the correct size?
Please refer to our sizing chart. The most common size for women is 7.5″. Measuring the wrist across the wrist bone and adding 1″ is the most common way to determine size. You may also measure the length of one of your bracelets that fits properly from end to end of clasp.
What type of clasps do you have?
We offer toggle clasps, lobster clasps, and special multi-strand clasps. The toggle clasp is the most common for adult size bracelets as it is very easy to put on one-handed. Our toggle clasps are secure because we use a toggle that has a longer bar. This makes it very difficult to come undone by itself. You may select a toggle clasp for single strand and double strand adult-sized bracelets. The lobster claw clasp is used on all baby and children’s bracelets. The lobster clasp has a heart shape design and is extremely secure. We do offer the lobster clasp option on adult size bracelets; however it may require assistance in securing the latch as it is easier to attach with two hands. So choose your clasp according to which you find easier to take on and off or your personal preference. We offer a tube clasp for all 3 strand and 4 strand bracelets. The tube clasp allows the ends of the multi-strand bracelets to lay flat and not bunch up on the ends.
Can I have more than one name on a strand?
We have a couple of designs for mothers bracelets that will fit 2 names. We do not recommend putting the first and middle name on baby bracelets as it usually takes up the entire strand.
Can I add strands or birthstones in the future?
Certainly. We add on to existing bracelets all the time. Please contact us for specific instructions and cost when you are ready to add on.
What are shipping charges?
Our standard shipping method is US First Class Mail with tracking confirmation for $4.95. If you select the Express delivery option, the cost is $18.95.
How is my order packaged?
Each bracelet is shipped in our pink signature jewelry box. We also send an anti-tarnish plastic bag to keep your silver safe.